When something goes wrong in Bali: who to call and where to go

The rule is national: the single emergency number is 112, and a call to the call centre costs the caller nothing (Permenkominfo 10/2016 Pasal 3(1) and 13). The local call centre belongs to the government of the kabupaten or kota, which must ask the ministry to switch it on (Pasal 6(1) and (3)). So whether a call to 112 is answered by a call centre of your own kabupaten depends on that government, not on the regulation.

Bali is in the middle of changing this. On 24 September 2026, at Nusa Dua, the Province of Bali, the Ministry of Home Affairs and the governments of the kabupaten and kota of Bali committed to speeding up the roll-out of 112 across Bali, and the Ministry of Home Affairs and the communications ministry signed a cooperation agreement to strengthen and speed up the service. BNPB's report of the meeting says that Bali is directed to be a pilot for strengthening an integrated 112 in all its kabupaten and kota, and that the Ministry of Home Affairs hopes to reach all of Indonesia within two years. A report of the provincial disaster agency gives 5,889 emergency calls in Bali from 1 January to 19 September 2026, 2,877 of them (48.8 percent) in Denpasar. A page of Badung regency lists Denpasar among the ten pilot cities of 2016. We found no official list of the kabupaten and kota that answer 112 today.

The same Badung page lists 110 for police, 113 for fire, 115 for Basarnas, 117 for BNPB and 119 for the ambulance of the Ministry of Health as numbers run by the central government that can still be used beside 112. It also says that a call to 112 is free and can be made when the phone is locked.

Our suggestion, not a rule: if 112 does not connect, or the call centre cannot help, call the number of the service you need from the table above, and say first where you are. Take any other number only from an official page.

Indonesia approved the Vienna Convention on Consular Relations of 1963 by UU 1/1982 (Pasal 1). Article 5 lists the functions of a consulate. Those that matter to a person in trouble are: protecting in the receiving State the interests of its nationals, within the limits permitted by international law (a); issuing passports and travel documents to its nationals (d); helping and assisting its nationals (e); acting as notary and civil registrar where nothing in the law of the receiving State is contrary (f); and, subject to the practices and procedures of the receiving State, representing its nationals or arranging appropriate representation before its courts and other authorities, to obtain provisional measures when a national cannot defend his rights in time (i).

What the list does not contain: a power to overrule an Indonesian authority, to stop a procedure, to pay a fine or a bill, or to act as defence counsel in the case. Article 5(m) also allows any other function the sending State entrusts and Indonesian law does not prohibit, or to which Indonesia does not object; whether that includes paying is set out below. Where the Convention speaks of a lawyer, it says that a consular officer may arrange for legal representation (Article 36(1)(c)), not that the consulate provides or pays for it, and it says that these rights are exercised in conformity with the laws and regulations of the receiving State, which must enable full effect to be given to their purposes (Article 36(2)). That is our reading of the text, not a statement about any embassy.

What a particular embassy or consulate does for a national in trouble, whether it lends money, pays for a lawyer or a ticket, or visits, is the policy of that state, and we read no embassy's policy. We list no embassy; take the address and the emergency line of yours from the official pages of your own government. For an arrest or detention, the page on detention and deportation sets out the notification rights under Article 36 and the Indonesian texts that carry them.

Which kabupaten and kota of Bali answer 112 with their own call centre today. The sources above give the commitment of 24 September 2026 and one count of calls, not a list.

In which languages 112, 110, 115, 117 and 119 take calls. No text we read says.

Whether 113 is set as the fire number by a regulation: we found it only on a regency page. Whether 118 is an official ambulance number: Permenkes 19/2016 names 119 only.

A number for the Bali tourist police (polisi pariwisata). Polri's report of 7 April 2026 speaks of a stronger presence of tourist police in Bali, but no official page we read gives them a number, so we list none.

Whether a call to 115, 117 or 119 is free of charge. Pasal 13 covers the call centre of the single number, and a Polres page says 110 is free; we found nothing on the others.

Whether the office line of BPBD Bali is staffed around the clock: its page does not say.

A procedure in the Indonesian texts we read for a foreigner who has lost a foreign passport: see the page on extending or changing a visa.

This page is a map, not an answer for each case. It lists the official numbers of public services as their own sources give them on 16 October 2026, and sends you, situation by situation, to the page of this guide that covers the situation. It names no hospital, clinic, doctor, lawyer, embassy or person. It is general information, not legal advice and not medical advice. Numbers and services change: take a number you rely on from the official site of the service.

The numbers 112 and 119 are kept only here, not on the page on healthcare, so that a correction is made once.